Skip to main content

Welcome to the website of the Australian Industrial Chemicals Introduction Scheme (AICIS). We started on 1 July 2020. Read about us.

Forgot my username and password

You must reset your password every 3 months.

Password policy

Passwords expire every 3 months as required by the Department of Health's IT security policy.

Your new password must be different to your last 8 passwords.

Your password may not contain your account name or more than two consecutive characters of your full name.

Your password must contain characters from 3 of the following 4 categories:

  • English uppercase characters (A through Z)
  • English lowercase characters (A through Z)
  • Numbers (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %)
  • Your password must be a minimum of 10 characters
  • Your password can only be changed once per day

Forgotten or expired password?

Step 1: Go to AICIS Business Services and select ‘Forgotten your password?’

Step 2: Make sure there are no blank spaces before or after you enter your username. Click on ‘Reset password’ to submit your request.

Step 3: We'll email you instructions to reset your password. This can take up to 30 minutes.

Step 4: Click on the link in the email to go to the password reset page at AICIS Business Services.

Step 5: Enter your new password, click ‘confirm’ and then ‘submit’.

Step 6: You will see a message confirming that your password has been changed.

Forgotten your username?

Contact the AICIS Helpdesk on 1800 638 528 (option 1) or email business.services@industrialchemicals.gov.au.

Was this page helpful?
For broken links or technical issues, please provide as much detail as possible. Do not include your name, email address and other personal or commercially sensitive information.

Keep informed with updates