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Some regulatory changes from 23 November – see what's changed for categorisation and record-keeping obligations

Forgot my username and password

You must reset your password every 3 months.

Password policy

Passwords expire every 3 months as required by the Department of Health's IT security policy. 

Your new password must be different to your last 8 passwords.

Your password may not contain your account name or more than two consecutive characters of your full name.

Your password must contain characters from 3 of the following 4 categories:

  • English uppercase characters (A through Z)
  • English lowercase characters (A through Z)
  • Numbers (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %)

Your password must be a minimum of 10 characters.

Your password can only be changed once per day.

Forgotten or expired password

Step 1: Go to AICIS Business Services and click either ‘Forgotten your password?’ or 'Reset password' on the sign-in page.

Step 2: Make sure there are no blank spaces before or after you enter your username. Click ‘Reset password’ to submit your request.

Step 3: We'll email you an email. This can take up to 30 minutes.

Step 4: Click on the link in the email to go to the password reset page at AICIS Business Services and follow the instructions. The link in the email is valid for 24 hours.

If you haven't received an email, please allow up to 30 minutes and also check your spam or junk mailbox. If it's still not there, contact us – select 'AICIS Business Services' as the topic.

Changing your password

If you want to change your password at any time – even if your password has not yet expired – follow the steps for 'Forgotten or expired password'.

Forgotten your username

Contact the AICIS Helpdesk on 1800 638 528 (option 1) or use our contact us form and select 'AICIS Business Services'.

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