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Forgot my username and password

You must reset your password every 3 months.

Password policy

Passwords expire every 3 months as required by the Department of Health and Aged Care's IT security policy. 

Your password must:

  • be minimum 14 characters and maximum 127 characters 
  • be different to you last 8 passwords
  • not contain your account name or more than two consecutive characters of your full name 

Your password may contain:

  • English uppercase characters (A-Z) 
  • English lowercase characters (a-z) 
  • Numbers (0 through 9) 
  • Most non-alphabetic characters, including spaces e.g. ! @ # $ % ^ & * ( ) < > ? , ; . “ / \

You password can be changed maximum once per day. 
As a suggestion, use a passphrase. Passphrases are made up of 4 or more random words making them longer than a traditional password. This makes them harder to guess but easy to remember. Passphrases should be long, unpredictable and unique. 

Forgotten or expired password

Step 1: Go to AICIS Business Services and click either ‘Forgotten your password?’ or 'Reset password' on the sign-in page.

Step 2: Make sure there are no blank spaces before or after you enter your username. Click ‘Reset password’ to submit your request.

Step 3: We'll email you an email. This can take up to 30 minutes.

Step 4: Click on the link in the email to go to the password reset page at AICIS Business Services and follow the instructions. The link in the email is valid for 24 hours.

If you haven't received an email, please allow up to 30 minutes and also check your spam or junk mailbox. If it's still not there, contact us – select 'AICIS Business Services' as the topic.

Changing your password

If you want to change your password at any time – even if your password has not yet expired – follow the steps for 'Forgotten or expired password'.

Forgotten your username

Contact the AICIS Helpdesk on 1800 638 528 (option 1) or use our contact us form and select 'AICIS Business Services'.

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