Help and commonly asked questions for assessment certificate applications

Translating information

If you have information in another language, check our guidance on translating foreign documents to English. 

I’ve made an error

You can cancel the application and start again if this happens – for example, if you choose the wrong application type. You can do this before you reach the invoice step.

Who can cancel an application?

The initial applicant can cancel an application in AICIS Business Services. They can also withdraw if it’s already been submitted. If we have started our screening and risk assessment work, a partial refund will apply, and we will discuss this with you. 

I need technical help

Contact us if you have any questions about the certificate application submission process and/or about supplying information in the IUCLID format to support this. 

We can only give general advice before an application has been submitted to us. 

In terms of information for the substance dataset, we can only help at the data validation step as we do not have access to your certificate application prior to this stage.  

Contact us if you experience any technical problems when directly submitting chemical information in an IUCLID6 file.